What’s New in the Inbox
The updated LeadTruffle inbox gives you powerful new tools to stay organized, collaborate, and respond faster to leads.
Read Receipts & Message Indicators
See what you haven’t read—each team member gets their own view
Blue dot = new message since you last opened the thread
Bold text = full conversation is unread
Helps you quickly scan for messages that need attention
Filter by Lead Source
Focus only on the leads that matter:
Filter by source (e.g., Yelp, website chat, missed call text-back)
Quickly prioritize conversations based on how they came in
Assign Conversations to Team Members
Perfect for teams managing high lead volume:
Assign any lead to a teammate via Lead Details > Edit
Assigned team members get notified (if notifications are enabled)
View current assignments from the inbox sidebar at a glance
Coming Soon: Archive Conversations
Soon, you’ll be able to archive threads to keep your inbox tidy
Archived messages won’t appear in your active inbox view
Need help? Contact us at [email protected] or message the team via the Intercom chat on this article or in-app.