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How to Set Up SMS Follow-Ups in LeadTruffle

Automatically re-engage website and missed call text-back leads who stop replying with scheduled SMS follow-ups.

Bryan Shankman avatar
Written by Bryan Shankman
Updated over a month ago

Why Use Follow-Ups?

Not every lead replies right away. Some may miss the initial message or stop responding mid-conversation. With Follow-Ups, LeadTruffle automatically sends personalized SMS messages after a set delay, helping you bring those leads back into the conversation.

How to Set Up Website SMS Follow-Ups

  1. Go to the Follow-Ups Tab

  2. Create a New Schedule

    • Click New Schedule.

    • Choose which AI agents the follow-up will apply to.

      • Works on both Website Texting and Missed Call Text-Back.
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  3. Set Your Delay

    • Choose if you want follow ups on Missed Call and /or Website Texting

    • Pick how long LeadTruffle should wait before sending a follow-up.

    • Options: 30 minutes up to 24 hours.

    • Recommended starting point: 3 hours (set hours = 3, minutes = 0).

  4. Save Your Schedule

    • Click Create Schedule to save.

    • You can add multiple schedules if you’d like different follow-up times.

  5. AI Handles the Rest

    • If a lead doesn’t reply, the AI will review the conversation and send a relevant, personalized follow-up automatically.

Important Notes

  • Requires 10DLC phone number → available on the Expert Plan.

  • Don’t have 10DLC? Contact support to upgrade.

  • Already have 10DLC? Reach out and we’ll enable this feature in your account.

Need help? Contact us at [email protected] or message the team via the Intercom chat on this article or in-app.

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