Why Use the AI On/Off Schedule?
By default, LeadTruffle’s AI responds to website texting leads 24/7. This is ideal for most businesses, but there are cases where you may want to pause the AI:
You have a human sales team working specific hours (e.g., Monday–Friday, 9–5).
You want leads captured during business hours but prefer your team to qualify them.
You want to send a simple “thank you” or scheduling link instead of AI-led qualification.
How to Set Up the AI On/Off Schedule
1. Access the Schedule Settings
In your LeadTruffle account, go to Website → SMS → AI Schedule.
Don’t see it? This is a feature flag — message us in Intercom and we’ll enable it for you.
2. Choose When the AI Should Be Off
Select the days (e.g., Monday–Friday).
Choose the time window (e.g., 9:00 AM – 5:00 PM).
Click + to add the schedule.
✅ The AI will now be off during those hours.
3. Set Date Overrides (Optional)
You can override your standard schedule for special cases. For example:
Normally, the AI is off 9–5.
But on August 22–23 (company retreat), you want the AI on.
Add a start and end date to override your normal schedule.
4. Decide What Happens When AI Is Off
When the AI is inactive, you should still send one initial message. Examples:
“Thanks for contacting Brian’s Appliance Center. Schedule here for an intro call.”
“Thanks for contacting Brian’s Appliance Center. Someone from our team will be calling you shortly.”
👉 On the Expert Plan (with Human Takeover), you can send:
“Hi, this is Brian’s Appliance Center. How can we help you today?”
A human can then jump in and continue the conversation.
5. Enable the Schedule
Review your timeframe, days, and message.
Scroll up and click Enable Schedule.
Hit Enable to activate your AI schedule.
Best Practices
Use the AI 24/7 unless you have a staffed sales team during business hours.
Always send at least one initial text when AI is off, so leads feel acknowledged.
Use Human Takeover (Expert Plan) for maximum flexibility.
Need help? Contact us at [email protected] or message the team via the Intercom chat on this article or in-app.