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Using Google Voice with LeadTruffle for Missed Call Text-Back & AI Voice

Google Voice doesn't support missed call forwarding. Here's how to route missed calls to LeadTruffle effectively.

Bryan Shankman avatar
Written by Bryan Shankman
Updated over 3 weeks ago

Google Voice TL;DR for Missed Call Handling

  • No missed call forwarding: Google Voice can only forward all calls—not just missed ones.

  • Option 1: Forward all calls from Google Voice to LeadTruffle—AI answers every call.

  • Option 2: Forward Google Voice to your cell/VOIP, then set up conditional forwarding from there to LeadTruffle.

  • Important setting: In Google Voice settings, turn OFF “Show my Google Voice number as caller ID” so we see the real caller’s number.
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Overview

Google Voice is a popular choice for small businesses to manage incoming calls, but it has significant limitations when integrating with missed call follow-up systems like LeadTruffle. This article explains your options and the workarounds available.

Key Limitation with Google Voice

  1. No Conditional Call Forwarding: Google Voice does not support conditional forwarding (e.g., only forwarding missed calls). You can only forward **all** calls.

  2. No Missed Call Notifications: If calls aren't answered on any linked device (web browser, app, or forwarding number), Google Voice doesn't log or notify you of missed calls reliably.

Option 1: Forward All Calls to LeadTruffle

  • In your Google Voice settings, enable call forwarding and enter your LeadTruffle number.

  • All calls will be answered by LeadTruffle's AI voice agent.

  • This setup ensures that every caller gets a response, but it doesn't allow you to answer calls yourself.

Option 2: Use Another Number for Conditional Forwarding

If you want to personally answer calls but have missed calls go to LeadTruffle:

  1. Set your Google Voice number to forward to another number (e.g., your cell phone or a VOIP system that supports conditional forwarding).

  2. On that destination number, set up conditional forwarding (missed calls only) to your LeadTruffle number.

Recommended Caller ID Setting

In Google Voice settings:

  1. Turn off "Show my Google Voice number as caller ID when forwarding calls."

  2. This ensures the original caller's number shows up in LeadTruffle, not your Google Voice number.

Summary

Google Voice lacks native support for missed call forwarding. To integrate with LeadTruffle's missed call text-back feature, you must either:

  1. Forward all calls directly to LeadTruffle, or

  2. Forward to another phone system that supports missed call forwarding.

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